Support

How quickly will I get a reply?

The studio is one person, so replies usually take a few days.

Who will reply?

I will. The studio is just me. If you don't see a reply, check your spam folder.

What should I include in my email?

The name of the app, what you expected to happen, what happened instead, and the kind of device you are using. A screenshot helps.

How is my date worked out?

It starts from World Health Organization life tables, then adjusts for your lifestyle answers using effects from named, published studies.

Is this medical advice?

No. It is a statistical estimate meant for reflection. It says nothing certain about any one person. If you have a health concern, talk to a doctor.

Where are my quiz answers kept?

Only on your device. They are never sent anywhere. Deleting the app removes them.

How do I get the best match?

Pour a small measure, tilt the glass over white paper in daylight, and hold the phone beside it. The app's settings page lists the screen settings, such as Night Shift and True Tone, that change how colours look, and shows where to turn them off.

The camera says there is too much wine. What should I do?

Pour less, or tilt the glass further. A full glass is too dark for any camera to tell one colour from another, a red wine above all. For reds, aim between the middle of the wine and its rim.

Which words does it use for the colours?

It starts with everyday words such as gold and ruby. If you are studying for a wine qualification, choose your course's terms from the menu above the wheel.

Where is my tasting log kept?

Only on your iPhone. You can export it as a spreadsheet file to keep or share. Deleting the app deletes the log.

Each app's privacy policy is on the privacy page.